You can file a complaint if you believe your rights as a consumer were potentially breached during the car-buying process if you purchased a vehicle from an OMVIC registered dealer. Please note, it is important for consumers to understand OMVIC’s complaint process before filing a complaint as this information may help you resolve your issue immediately.
If you were unable to reach a resolution directly with the dealer, you can file a complaint with our Complaints & Inquiries Department in one of three ways:
a) Online complaint form
b) [email protected]
c) Call 1-800-943-6002
Please note that when filing a complaint with OMVIC, your identity will not be anonymous and a member of our Complaints & Inquiries Department will reach out to follow up with you regarding your complaint.
You can file a complaint if you suspect you purchased a motor vehicle from an illegal motor vehicle dealer (curbsider) or have information about unregistered motor vehicle sales. Please note that when filing a complaint through our anti-curbsider hotline, your identity will not be anonymous. This type of reporting will require the cooperation of involved parties, including the possibility of attending provincial court. You can file a complaint in one of the following ways:
a) Call 1-888-NO-CURBS (662-8727)
b) [email protected]
