Most vehicle sales go well; however, when they don’t, we’re here to help. We offer car buyers a free complaint handling process where the need arises. Car buyers are urged to first try to resolve the issue directly with the dealer or salesperson before filing a complaint with us. If you still have concerns, we will try to facilitate a resolution whenever possible and appropriate.
It’s important to remind you that OMVIC has no authority over private sales, vehicle manufacturers, repair facilities.
Contact our Complaints & Inquiries Department or call us toll free at 1-800-943-6002 ext. 1. Our inquiry representatives are available to answer your questions and offer free advice to car buyers before, during or after a vehicle purchase or lease.
OMVIC offers a two-tiered service to assist consumers with questions and complaints.
Have your rights as a consumer been potentially breached during your car-buying process?
Have knowledge of an illegal motor vehicle sales activity? Make an anonymous complaint.
