We conduct inspections of motor vehicle dealers to ensure ongoing compliance with the Motor Vehicle Dealers Act (MVDA). Our inspectors are regionally based to ensure our program can cover the entire province.

If we receive a complaint from a member of the public about a dealer, our consumer support team may attempt to resolve the issue over the telephone. Alternatively, an OMVIC inspector may perform an inspection and discuss the complaint with the dealer.

Inspection process

Our inspectors have the right to:

  • Access and inspect a dealer’s premises, vehicles, books and records.
  • Remove records to make photocopies.
  • Make inquiries regarding any complaint about the dealer’s conduct.

Dealers must assist the inspector when asked, which may include things such as producing a document or record, or helping the inspector use the dealer’s data storage, processing or retrieval device.

Results of inspections conducted under the MVDA are not a matter of public record.

Inspection Guide

Review our inspection guide and checklist which were created to help you with what you need to know in advance of your inspection.

Stay compliant

We offer free education and resources to help dealers and salespersons meet their compliance requirements and succeed.

Learn more about our free education

Review the resources we have to support dealers and salespersons

If you have questions related to compliance with the MVDA contact our dealer support team.