We are committed to providing excellent customer service to all stakeholders (consumers and dealers/salespeople) and hold ourselves accountable to the same service standards we expect of Ontario’s dealers and salespeople.
Our formal complaint process is designed to serve as a “last resort” option to resolve an issue. Members of the public, dealers and salespeople, and external stakeholders may file a complaint against OMVIC. This policy is not intended to address complaints or issues already covered by legislation, another policy or procedure (including OMVIC’s human resources/employment policies and procedures), or an existing administrative, prosecution or appeal process.
If your inquiry was not addressed to your satisfaction, please contact OMVIC’s interim complaints officer, Jeff Donnelly, by email at firstname.lastname@example.org or call 416-768-6369. Complaints sent via mail or email should be marked as “Confidential Complaint” and addressed to the “Complaints Officer.”
Ontario Motor Vehicle Industry Council
300-65 Overlea Boulevard
Toronto, ON M4H 1P1
Download our Complaint Policy to learn more.