Code of Professionalism

Standards that OMVIC inspectors and investigators use to guide their conduct

Our inspectors and investigators will conduct themselves in a fashion that promotes respect for the law; instills public confidence in their fairness and impartiality; conveys a professional image; reflects the high standards, character and demeanor expected of those entrusted with the compliance function; and ensures that the duties being performed are timely, consistent, impartial and courteous.

Elements of professionalism

Honesty and integrity

Conduct duties in such a manner as to inspire confidence and respect for the position of public trust held by inspectors and investigators.


Treat in confidence whatever an inspector or investigator sees, hears or learns of which is confidential in nature unless performance of duties or legal provisions require otherwise.


Treat businesses and the public with respect by being courteous at all times and in all situations.


Perform all duties impartially and objectively, without favour or ill will, based on relevant legislation, regulations, standards, policies, procedures and evidence.

Knowledge and competencies

Strive to continually enhance and improve personal levels of knowledge and competence.

Service standards for professionalism

On initial contact with the public during the course of their work an inspector or investigator will, where applicable:

  • Introduce themselves and OMVIC.
  • Identify the required authority for the inspection or investigation.
  • Provide general information regarding the reason for the contact.
  • Provide contact details should further information or feedback be required.