OMVIC announces updates to telephone service hours effective November 1

Starting November 1, 2026, OMVIC’s telephone service hours will change to 9:00 a.m. to 4:30 p.m., Monday to Friday. This change aligns the end of telephone service hours with the end of daily front counter hours.  

OMVIC remains committed to providing reliable service to Ontario’s registered motor vehicle dealers and salespeople, while continuing its work to protect consumers and support industry professionalism. 

Updated service hours and contact information

Beginning November 1, OMVIC’s service hours will be: 

• Telephone service: Monday to Friday, 9:00 a.m. to 4:30 p.m. 

• Front counter service: Monday to Friday, 9:00 a.m. to 4:30 p.m. The counter is closed from 12:00 to 1:00 p.m. daily. Visitors to OMVIC’s office are asked to arrive by 4:15 p.m. to allow enough time for service before closing.  

 Registrants can contact OMVIC through the following channels: 

You can also send your inquiry using OMVIC’s Contact Us webpage. 

Continuing to support dealers and salespeople

OMVIC’s Industry Standards & Conduct department continues to be available to answer questions about compliance with the Motor Vehicle Dealers Act, 2002 (MVDA) and the Code of Ethics. OMVIC also provides educational resources and learning opportunities to help dealers and salespeople understand their obligations. In 2026 to date, OMVIC has delivered 40 webinars on compliance-related topics, helping registrants stay informed about regulatory requirements and best practices.

Sign up for a future OMVIC webinar

Maintaining high service standards

OMVIC is committed to providing timely, reliable service to registered dealers and salespeople. Each year, the Registration team processes thousands of new applications and renewals, enabling dealers and salespeople to be part of Ontario’s motor vehicle sales industry. 

As a modern regulator, OMVIC continually improves its programs and services to maintain a fair and safe motor vehicle sales marketplace where consumers can shop with confidence by working with registered dealers and salespeople and avoid the risks of illegal, unregistered sellers.