Inquiries Representative

OMVIC is currently searching for an Inquiries Representative for our Toronto corporate office.

Who is OMVIC?

OMVIC (Ontario Motor Vehicle Industry Council) is Ontario’s vehicle sales regulator. OMVIC enforces the Motor Vehicle Dealers Act and other consumer protection statutes for the Ministry of Public and Business Service Delivery and Procurement. OMVIC’s mandate and role is to maintain a fair and informed marketplace by protecting the rights of consumers, enhancing industry professionalism, and ensuring fair, honest, and open competition for registered motor vehicle dealers. This is achieved by maintaining strict dealer/salesperson registration requirements; inspecting all Ontario dealers (new and used); providing free complaint handling to consumers; developing/delivering consumer and dealer education/awareness programs; and investigating and prosecuting industry non-compliance and illegal sales (curbsiding).

What we offer:

OMVIC is made up of dedicated and hard-working individuals who take pride in the work they do each day to ensure that our mandate is being met. It is this great group of people that create a team atmosphere that is comfortable, friendly, and open which works to foster the team spirit.

Role Summary:

The Inquiries Representative is responsible for responding to questions from consumers in accordance with the Motor Vehicle Dealers Act (MVDA) and related consumer protection legislation.

Responsibilities:

• Respond to customer inquiries (via phone, fax, email) in accordance with Motor Vehicle Dealers Act (MVDA).
• Provide customers with accurate information and record details when they wish to escalate the issue to a complaint.
• Continued commitment to high standards of service, exceeding customer expectations and leading by example.
• Adhere to corporate and departmental policies and procedures.
• Ensure all customer inquiries are addressed and handled professionally.
• Maintain a strong working knowledge of the Motor Vehicle Dealers Act and related consumer protection legislation including, but not limited to, the Consumer Protection Act, the Sale of Goods Act, the Repair and Storage Liens Act and the Personal Property Security Registration Act.
• Maintain detailed records of the status of all customer inquiries, including making notes within internal database system and filing of documents and correspondence. This information may be used as evidence in disciplinary hearings, investigations or registration hearings. Accuracy and attention to detail is vital.
• Act as a witness at disciplinary hearings or hearings involving proposals to refuse, revoke or suspend registration.
• Participate in team meetings, contributing with suggestions, advice and input regarding inquiry issues and procedures.
• Other Duties as Assigned.

Qualifications:

• High school diploma or GED required, and/or 2+ years relevant work experience.
• Demonstrated customer service and troubleshooting skills.
• Proven ability to work well under pressure with strong attention to detail.
• Skilled in handling interactions with sensitivity, tact, diplomacy, and professionalism.
• Accurate data entry, editing and typing skills.
• Experience in all aspects of customer service and people management.
• Adaptable and able to respond quickly in dynamic, changing environments.
• Strong interpersonal skills; effective in diverse team settings.
• Clear and professional communication skills, both verbal and written. Well organized with a strong work ethic and positive team attitude.
• Bilingual proficiency preferred.

We respectfully thank all applicant for their interest in working at OMVIC. However, we will only contact those meeting the qualifications for an interview.

OMVIC fosters an environment that respects people’s dignity, ideas and beliefs, thereby working to ensure diversity, equality and inclusion and has been committed to and will continue advocating for an environment where all persons are treated with fairness, dignity, and respect. OMVIC is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), ensuring that all individuals are treated with dignity and respect. Should you require accommodation for disability during any stage of the recruitment process, please notify the Human Resources department.