Business Analyst

OMVIC currently has a current vacancy for a Business Analyst for our Toronto corporate office.

Who is OMVIC?

OMVIC (Ontario Motor Vehicle Industry Council) is Ontario’s vehicle sales regulator. OMVIC enforces the Motor Vehicle Dealers Act and other consumer protection statutes for the Ministry of Public and Business Service Delivery and Procurement. OMVIC’s mandate and role is to maintain a fair and informed marketplace by protecting the rights of consumers, enhancing industry professionalism, and ensuring fair, honest, and open competition for registered motor vehicle dealers. This is achieved by maintaining strict dealer/salesperson registration requirements; inspecting all Ontario dealers (new and used); providing free complaint handling to consumers; developing/delivering consumer and dealer education/awareness programs; and investigating and prosecuting industry non-compliance and illegal sales (curbsiding). OMVIC is also proud to be Certified™ by Great Place to Work®, recognizing our commitment to fostering an inclusive, supportive, and engaging workplace culture where employees can thrive.

What we offer:

OMVIC is made up of dedicated and hard-working individuals who take pride in the work they do each day to ensure that our mandate is being met. It is this great group of people that creates a team atmosphere that is comfortable, friendly, and open which works to foster the team spirit.

Position Information:

• Reports to: Manager, Application Support
• Salary Range: $90,000 – $110,000 annually
• Work Model: Hybrid – requirement of 2 days per week/8 days per month in office. All duties carried out remotely must be completed from the employee’s approved home office within Ontario.
• Why Join Us?
  • Competitive salary
  • 100% employer-paid medical, dental, and vision coverage
  • Health care spending account and wellness spending account
  • Vacation time, starting at three weeks and Service Milestone Program
  • Personal, wellness, birthday, volunteer, and sick/caregiving days, plus additional OMVIC holidays
  • Parental leave top-up program
  • Employer Group Registered Retirement Savings Plan (GRRSP) contributions
  • Employee discount program and gym membership savings
  • Professional development and learning support
  • Hybrid work environment for head office employees

Position Summary:

The Business Analyst is responsible for a full range of activities which ensure the operational effectiveness and excellence of OMVIC.  In consultation with internal staff and external consultants the Business Analyst designs and documents workflows and make appropriate recommendations that will positively impact operational effectiveness.

Responsibilities:

• Partner with business units to understand and analyze requirements; collect, review, and manage business, user, and system needs to create clear, concise user stories.
• Bridge business and technology by aligning functional and non-functional requirements (e.g., quality attributes, scalability, interfaces, constraints), and communicate them using models like gap analysis, use cases, and prototypes.
• Create, refine, and maintain functional requirements, user stories, use cases, process flows, and test cases to support development, stakeholder needs, and UAT (including smoke testing, validation, and business approvals).
• Provide project management support using standard tools and techniques, ensuring adherence to budget and deadlines, and oversee system implementation.
• Collaborate with developers and end users to ensure technical compatibility, user satisfaction, and successful adoption through user manuals and training.
• Contribute to team collaboration through information-sharing, stay current with technical and industry developments.
• Perform other duties as assigned.

Qualifications:

• Post-secondary education in business and computer science (or equivalent), with 3+ years’ experience in a similar role.
• Strong knowledge of project/software development methodologies, SLAs, and customer service standards.
• Excellent communication, business analysis, and leadership skills, including requirements gathering, user story documentation, and test script execution.
• Experience with reporting tools, end-user training, and user support documentation.
• Independent and team-oriented; self-motivated, open to feedback, and proactive.
• CBAP/IIBA credentials and Microsoft D365 CRM experience are assets.

We respectfully thank all applicants for their interest in working at OMVIC. However, we will only contact those meeting the qualifications for an interview.

OMVIC fosters a workplace that respects the dignity, ideas, and beliefs of all individuals and is committed to promoting diversity, equity, inclusion, and a culture of fairness, respect, and belonging. OMVIC is committed to providing accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and to ensuring that all individuals are treated with dignity and respect throughout the recruitment process.

As part of the recruitment process, OMVIC may use artificial intelligence (AI) tools to assist with the screening, assessment, and evaluation of employment applications. These tools are intended to support, not replace, human decision-making. All hiring decisions are reviewed and made by qualified individuals based on candidates’ skills, qualifications, experience, and overall suitability for the role. OMVIC is committed to the responsible and fair use of AI in a manner that supports equitable employment opportunities.

If you require accommodation due to a disability at any stage of the recruitment process, please contact the Human Resources department.