|Non-financial Responsibilities and Obligations Guideline
This document is a companion piece to a guideline on financial responsibilities and obligations. Both guidelines provide information to support dealers and ensure they can carry out their business effectively and provide good service to their customers in a variety of areas related to their financial responsibilities and obligations. It consolidates existing information in one package to make it more accessible and easier to understand.
In all cases, dealers should remember that they are bound by the requirements of the legislation and regulations of the Motor Vehicle Dealers’ Act (MVDA), as well as the other statutes listed below. Especially important in this context is the Code of Ethics, which governs dealers’ overarching responsibility to operate with integrity, professionalism, accountability, etc., in all of their transactions with customers.
This guideline will provide information about several different provincial laws and their associated regulations as they pertain to financial transactions in the automotive sales sector. While the information in this guideline is grounded in the relevant legislation, if you have specific questions about your company’s approach to the matters outlined, it’s always best to seek independent advice from competent legal counsel.
The Ontario Motor Vehicle Industry Council (OMVIC) administers and enforces the Motor Vehicle Dealers Act, 2002 (MVDA), its regulations and code of ethics, as well as relevant sections of the Consumer Protection Act (CPA), on behalf of Ontario’s Ministry of Public and Business Service Delivery. OMVIC’s mandate is to maintain a fair and informed marketplace by protecting the rights of consumers, enhancing industry professionalism, and ensuring fair, honest, and open competition for registered motor vehicle dealers.
The list of available guidelines can be found here.
The legislation regarding dealers’ non-financial responsibilities and obligations falls primarily under two provincial statutes – the Motor Vehicle Dealers Act, 2002 (MVDA) and the Consumer Protection Act, 2002 (CPA). The MVDA’s Code of Ethics, in particular, articulates the expectations of dealers with respect to integrity, accountability, compliance, respect and professionalism, among others. What’s listed below is an overview of some of the more relevant sections of the legislation. Other parts also apply.
The Dealer Support team is available to assist dealers in achieving and maintaining compliance with the MVDA and Code of Ethics. Registrants who wish to contact Dealer Support can reach the team at the phone number below and leave a message. Messages are returned in priority sequence.
Phone: 1-800-943-6002 ext. 4