Investigator (GTA area)

January 8, 2024
Closing Date
Closing Date: January 26, 2024

Who is OMVIC?

OMVIC (Ontario Motor Vehicle Industry Council) is Ontario’s vehicle sales regulator. OMVIC enforces the Motor Vehicle Dealers Act and other consumer protection statutes for the Ministry of Government and Consumer Services. OMVIC’s mandate and role is to maintain a fair and informed marketplace by protecting the rights of consumers, enhancing industry professionalism, and ensuring fair, honest, and open competition for registered motor vehicle dealers. This is achieved by maintaining strict dealer/salesperson registration requirements; inspecting all Ontario dealers (new and used); providing free complaint handling to consumers; developing/delivering consumer and dealer education/awareness programs; and investigating and prosecuting industry non-compliance and illegal sales (curbsiding).


What we offer:

OMVIC is made up of dedicated and talented individuals who take pride in the work we do each day to ensure our mandate is being met. It is this group of people that create a collaborative atmosphere that’s inclusive, transparent, friendly, and open which works to foster the team spirit. Over and above the work environment, OMVIC offers a comprehensive benefit package including: 100% company paid dental and health, Critical Illness, and a GRRSP program.


Position Summary:

The Investigator is responsible for conducting investigations on behalf of OMVIC.  OMVIC Investigators are appointed under the authority of the Motor Vehicle Dealers Act, 2002 and are designated Provincial Offences Officers under the Provincial Offences Act.  OMVIC Investigators report to the Manager, Investigations and work both independently and within a team environment to investigate a wide range of issues involving unregistered activity (curbsiders) or industry misconduct.

Investigations are initiated as a result of information received from various sources, including referrals from OMVIC staff, consumers, police, registrants, and trade associations.  If substantiated, complaints against a registrant can result in referral to the Discipline Tribunal, prosecution in Provincial Offences Court and/or issuance of a Proposal to Revoke or Suspend Registration.  Curbsider enforcement is conducted through POA prosecution.

This Investigator position is a home-based office within GTA as the geographical area of responsibility.


  • Review files and gather necessary information to identify relevant issues
  • In consultation with Manager, identify cases where formal investigation is necessary and appropriate
  • Conduct thorough and objective investigations, involving both individual and industry issues with a focus on rigorous fact-finding, fairness, timelines, and attention to detail
  • Plan and conduct thorough interviews using a variety of interviewing techniques and record statements using electronic recording equipment
  • Identify, obtain, and review and analyze all documentation (e.g., legal contracts, accounting records, computer records, legal reports, etc.,) relevant to the investigation
  • Review and analyze all evidence collected during an investigation, including identification and analysis of any legal/regulatory issues
  • Write detailed, high-quality reports and correspondence setting out facts of a case cogently, objectively, and accurately and in appropriate detail, followed by a well reasoned analysis and objective assessment of the evidence, maintains appropriate investigative notes
  • Recommend appropriate steps to take following analysis of the evidence including proposed findings and recommendations
  • Write and/or assist in the preparation of court documents (including briefs, witness statements, exhibits, etc.), search warrants, etc.
  • Lead or participate as a team member on complex investigations from inception to completion, ensuring investigation is completed thoroughly and on time
  • Manage assigned files in accordance with organizational standards including meeting established timelines and deadlines
  • Establish good working relationships with all stakeholders including complainants, officials and others
  • Share relevant information with other investigators, inspectors, legal staff
  • Maintain and close files in accordance with organizational standards
  • Exercise independent judgment with limited direction and is accountable for decisions
  • Consult with Manager and/or Legal Counsel for guidance where appropriate
  • Assist Registration, Consumer Support, Compliance Teams with issues, providing assistance/information as required
  • Execute and serve search warrants, summons, subpoenas, notices, orders, as required
  • Establish and maintain liaison with law enforcement/government agencies
  • Appear as witness at various legal proceedings/hearings
  • Maintain awareness of relevant legislation and latest developments in investigative techniques
  • Other duties related to investigations as required




  • University degree in a field related to one or more of the following: law, social science, political science, psychology or public administration.
  • Minimum of ten (10) years’ experience in Investigations or a similar role in a public or regulatory sector environment.
  • Formal training in advanced investigative/enforcement strategies/techniques is considered an asset
  • Considerable and recent investigative and enforcement experience in similar law enforcement and/or regulatory environment
  • Demonstrated, acceptable experience in the investigation of complex fraud cases
  • Demonstrated experience preparing high quality detailed investigative notes/reports dealing with individual and industry issues and including identifying and applying relevant legislation
  • Strong analytical skills and the ability to assess relevant evidence and exercise sound judgment impartially and objectively
  • Knowledge of the Criminal Code, the Canada Evidence Act, the Motor Vehicle Dealers Act 2002, the Consumer Protection Act, and the Provincial Offences Act.
  • Working knowledge of the Ontario Motor Vehicle Industry Council, as well as provincial government organizations, boards, and agencies relevant to the automotive industry
  • Knowledge and understanding of accounting principles and practices and familiarity with auditing concepts and procedures
  • Well developed research skills
  • Demonstrated commitment to customer service and quality principles in service delivery and application of administrative fairness
  • Demonstrated understanding of issues affecting consumer protection
  • Strong interpersonal skills, including the ability to deal with challenging situations and to deal with vulnerable complainants
  • Excellent organizational, administrative and time management skills
  • Excellent interpersonal skills to maintain ongoing liaison with industry, law enforcement and government officials at all levels
  • Demonstrated ability to work independently and in a team environment
  • Able to use personal computers for the entry, manipulation and retrieval of data and the preparation of reports, correspondence and communications
  • Valid Class ‘G’ Ontario Driver’s license
  • Must reside within the geographical area of responsibility or willing to relocate
  • Must be able and willing to travel throughout the Province of Ontario

We respectfully thank all applicants for their interest in working at OMVIC. However, we will only contact those meeting the qualifications for an interview.

OMVIC fosters an environment that respects people’s dignity, ideas and beliefs, thereby working to ensure diversity, equality and inclusion and has been committed to and will continue advocating for an environment where all persons are treated with fairness, dignity, and respect.  OMVIC is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA), ensuring that all individuals are treated with dignity and respect. Should you require accommodation for disability during any stage of the recruitment process, please notify the Human Resources department.

How to apply

If you are interested in the position, please submit a cover letter and resume, highlighting the position title to the attention of Human Resources no later than January 26th, 2023, at 5:00 pm, to Email: [email protected].